GENERAL TERMS & CONDITIONS
As part of your order and at no additional charge, a total of 6 planning hours are provided. These hours include, but are not limited to, your initial consultation, research, written proposal, and revisions, and related research. Additional planning time will be charged at $50/hr. Activities included additional planning but are not limited to research, modifications to order, auxiliary meetings, conversations via email, phone, or other design or event planning methods. Site visits maybe charged at $50/hour, including travel time pending the destination. Spectacular Balloons Australia reserves the right to waive any fee and add additional consultation time for larger events or deemed necessary by Spectacular Balloons Australia.
An event is ONLY considered “booked” after payment (50% deposit or total amount) is made by the due date indicated on the service invoice. If the Client allows quotes/invoices to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed and invalid.
Payments can be made online with a credit card* (MasterCard, Visa, Discover, or AmEx), direct deposit, bank details can be found on invoice supplied for payment
All re-usable equipment, including but not limited to frame, lighting, poles, fabric, flowers etc., are the property of Spectacular Balloons Australia and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement, or damage. If our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the item’s repair or replacement cost (s). Depending on the decor, we may build decor items onto a disposable framework for an additional cost. Otherwise, a return pickup fee for all decor items that require breakdown and pickup will apply.
Non SBA Products:
Spectacular Balloons Australia will not install or inflate any balloons other than Spectacular Balloons Australia supply.
All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, SBA reserves the right to make any last minute changes (at our discretion based on availability of materials at time of the event). We reserve the right to substitute an item of like kind and quality.
Due to the professional level of our designs, there will not be any other balloons from other vendor sources on the event site during scheduled set-up time, including the inflation of balloons by volunteers. If this occurs, SBA reserves the right to leave the job site for breach of contract. Exceptions: if client and SPA agree prior to the event and it is written into the contract.
All payments must be made according to the stated payment terms and conditions, this can be found on our website under Terms & Conditions
Rules and regulations of all event sites are the responsibility of the Client. The Client shall provide a copy of all pertinent rules to us before securing our services.
Access to event location must be secured and confirmed by the Client to ensure timely setup. Spectacular Balloons Australia cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete delivery/setup services. Delivery to additional locations not mentioned in the order will incur additional delivery and setup fees. In the event of setup or pickup delays a minimal additional fee of $50.00 per -hour per onsite Spectacular Balloons Australia staff member will be charged.
- Delivery: Decorating staff will arrive on-site at any time within the delivery/setup window.
- Setup: Setup is included in the cost of decor unless otherwise stated on the client invoice and includes placement of all decor items (rentals equipment or balloon decor) in a predetermined area or as seen fit by the delivery/setup team.
- Return Pickup: Pickup staff will arrive onsite within the hour of the stated pickup time. If the venue has any restrictions that may affect our ability to return pickup, including but not limited to specific closing time, the fee per hour policy, etc. In that case, it is the clients’ responsibility to make Spectacular Balloons Australia aware of such restrictions.
We use professional equipment and material as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures.
Our mission is to make you and our balloons look great. If we cannot complete the decor as designed and planned due to unforeseeable circumstances at the event venue or client preference, we will work with the client for an alternative outcome In that case, we may assess a change fee if we incur any additional labor or material expense due to such changes.
Limitation of Liability:
Neither Spectacular Balloons Australia, nor Client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond reasonable control. SBA is not responsible for severe inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that Spectacular Balloons Australia, will make every effort to accommodate date changes as permitted by our schedule. The Client agrees to indemnify and hold Spectacular Balloons Australia, harmless of and from all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, to the extent caused by or arising out of or relating to the work of Spectacular Balloons Australia
Spectacular Balloons Australia
Version 1 – 20th November 2022